Resources

Rights & Responsibilities

Each patient receiving services in an ambulatory care facility shall have the following rights:

• To be informed of these rights, as evidenced by the patient’s written acknowledgement, or by documentation by staff in the medical record, that the patient was offered a written copy of these rights and given a written or verbal explanation of these rights, in terms the patient could understand. The facility shall have a means to notify patients of any rules and regulations it has adopted governing patient conduct in the facility;
• To be informed of services available in the facility, of the names and professional status of the personnel providing and/or responsible for the patient’s care, and of fees and related charges, including the payment, fee, deposit, and refund policy of the facility and any charges for services not covered by sources of third-party payment or not covered by the facility’s basic rate;
• To be informed if the facility has authorized other health care and educational institutions to participate in the patient’s treatment. The patient also shall have a right to know the identity and function of these institutions, and to refuse to allow their participation in the patient’s treatment;
• To receive from the patient’s physician(s) or clinical practitioner(s), in terms that the patient understands, an explanation of his or her complete medical/health condition or diagnosis, recommended treatment, treatment options, including the option of no treatment, risk(s) of treatment, and expected result(s). If this information would be detrimental to the patient’s health, or if the patient is not capable of understanding the information, the explanation shall be provided to the  guardian, along with the reason for not informing the patient directly, shall be documented in the patient’s medical record;
• To participate in the planning of the patient’s care and treatment, and to refuse medication and treatment. Such refusal shall be documented in the patient’s medical record;
• To be included in experimental research only when the patient gives informed, written consent to such participation, or when a guardian gives such consent for an incompetent patient in accordance with law, rule and regulation. The patient may refuse to participate in experimental research, including the investigation of new drugs and medical devices;
• To voice grievances or recommend changes in policies and services to facility personnel, the governing authority, and/or outside representatives of the patient’s choice either individually or as a group, and free from restraint, interference, coercion, discrimination, or reprisal;
• To be free from mental and physical abuse, free from exploitation, and free from use of restraints unless they are authorized by a physician for a limited period of time to protect the patient or others from injury. Drugs and other medications shall not be used for discipline of patients or for convenience of facility personnel;
• To confidential treatment of information about the patient.
• Information in the patient’s medical record shall not be released to anyone outside the facility without the patient’s approval, unless another health care facility to which the patient was transferred requires the information, or unless the release of the information is required and permitted by law, a third-party payment contract, or a peer review, or unless the information is needed by the Department for statutorily authorized purposes.
• The facility may release data about the patient for studies containing aggregated statistics when the patient’s identity is masked;
• To be treated with courtesy, consideration, respect, and recognition of the patient’s dignity, individuality, and right to privacy, including, but not limited to, auditory and visual privacy. The patient’s privacy shall also be respected when facility personnel are discussing the patient;
• To not be required to perform work for the facility unless the work is part of the patient’s treatment and is performed voluntarily by the patient. Such work shall be in accordance with local, State, and Federal laws and rules;
• To exercise civil and religious liberties, including the right to independent personal decisions. No religious beliefs or practices, or any attendance at religious services, shall be imposed upon any patient;
• To not be discriminated against because of age, race, religion, sex, nationality, or ability to pay, or deprived of any constitutional, civil, and/or legal rights solely because of receiving services from the facility; and
• To expect and receive appropriate assessment, management and treatment of pain as an integral component of that person’s care in accordance with N.J.A.C.8:43E-6.

The patient has the responsibility to:

Follow Directions: The patient is responsible for following any directions given pre-procedure, (e.g. the colon prep,) and any written instructions given at discharge.

Follow Treatment Plan: The patient is responsible for following the treatment plan prescribed by his/her physician.

Ask Questions: The patient is encouraged to and responsible for asking any and all questions of the physician and staff in order that he/she may have a full knowledge of the procedure and aftercare.

Provide Accurate Information: The patient is responsible for providing complete and accurate information to the best of his/her ability regarding his/her health, both past and current, any medications and allergies.

The patient is encouraged to and responsible for asking his/her physician what to expect regarding pain during the procedure and what options will be given; inform his/her physician or nurse when pain begins;  help his/her physician or nurse measure the pain and tell the physician or nurse if pain is not relieved.

The patient has a responsibility to inform the Center and his/her physician about any Living Will, Medical Power of Attorney, Durable Power of Attorney for Healthcare, Advance Directive or other directive that could affect his/her medical care.

Accept Financial Responsibility: The patient is responsible for the payment of services if he/she has no insurance coverage, and the insured patient is responsible for that portion of the bill deemed by the insurance company to be his/her co-pay, deductible or remaining responsibility.

Be Respectful: The patient has a responsibility to remain respectful of all health care providers and staff as well as other patients and visitors in the Center.

These rights and responsibilities are prominently displayed in the waiting area of the Center, and are also made available to the patient in an informational brochure.